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Enterprise Experience Management

Turn every response into decision-grade insight

TrackXM is Octissio’s platform for designing, distributing, and analyzing surveys at enterprise scale — with research-grade logic, rich response metadata, and AI-assisted synthesis in one workflow.

Built for market research, customer experience, and insight teams worldwide.

Trusted by insight-driven organizations

99.9% uptime target 50k+ email sends per campaign Multi-tenant enterprise RBAC
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Your insight program deserves more than a form builder

Most teams stitch together basic surveys, spreadsheet exports, and ad hoc analysis. Complex routing gets brittle. Metadata disappears. Segmentation happens too late. TrackXM unifies the full experience management lifecycle so research and CX teams move from design to decision without switching tools.

Logic that breaks under complexity

Skip paths, option filtering, and matrix conditions need a real rule engine — not spreadsheet workarounds.

Data you cannot defend

Exports missing timing, channel, and context make findings hard to audit or reproduce.

Analysis that arrives too late

Dashboards and AI synthesis should be native — not a second project after fieldwork closes.

One platform for the full XM lifecycle

Design, distribute, capture, and analyze — without stitching together point solutions.

Design

Survey & questionnaire design

NPS, CSAT, grids, matrices, scales, templates, Word export, immutable publish

Distribute

Campaigns & reach

Email at scale, public links, segments, reminders, channel attribution

Capture

Response collection

Partial save, URL context capture, per-question timing, navigation audit trail

Analyze

Insights & reporting

Pinned dashboards, exports with full metadata, AI synopsis, dynamic segmentation

Enterprise capabilities, end to end

Everything research and CX teams expect from a modern experience management platform — survey design through analysis — in one governed environment.

Survey design & authoring

Build research-grade questionnaires in a structured workspace — from templates or AI-assisted drafts — with immutable publish and Word export.

  • Drag-and-workspace builder with sections, questions, and options
  • NPS, CSAT, rating, choice, text, numeric, date, grid, matrix, and scale types
  • Survey templates for CSAT, NPS, and custom research programs
  • Immutable published versions; preview with back navigation and restart
  • Export questionnaires to Microsoft Word
  • AI-assisted survey draft from natural-language prompts
Advanced logic & routing

A full rule engine for filter choices, reveal logic, and routing — with nested AND/OR groups validated before go-live.

  • Filter choices, reveal sections/questions, routing jumps, early survey end
  • Nested AND/OR condition groups; matrix row-level conditions
  • Plain-language rule builder with validation before publish
  • Consistent evaluation in builder preview and live respondent runtime
Distribution & campaigns

Reach audiences at scale with batched email campaigns, unique recipient links, and public distribution with full channel attribution.

  • Email campaigns with batching for large sends (50,000+ recipients)
  • Unique recipient links with campaign and contact attribution
  • Public anonymous links for open or IT-embedded distribution
  • Contact segments from CSV import; reminder dispatches to non-responders
  • Channel tracking: email, public link, and extensible channel model
Response capture & metadata

Research-grade capture with per-question timing, navigation audit trails, and URL context for retrospective segmentation.

  • Timestamps, duration, completion status, IP, user agent, locale
  • Per-question time-on-task and section-level navigation path
  • URL parameter capture for retrospective segmentation
  • Partial response save; responsive runtime for desktop, tablet, and mobile web
  • Preview responses flagged and excluded from production metrics
Analytics, exports & dashboards

Pin the metrics that matter, export with full metadata columns, and filter on any captured context attribute.

  • Per-user pinned survey and pinned question charts (NPS, CSAT, rating-aware)
  • Response list and detail views with notes
  • CSV and Excel exports including full metadata and timing columns
  • Dynamic filters on any captured context attribute
  • Saved reports and audit-friendly export trails
Enterprise governance & security

Multi-tenant isolation, configurable RBAC, account manager workflows, and audit logging built for enterprise deployments.

  • Multi-tenant architecture with tenant-scoped data isolation
  • Custom roles and permission catalog (Owner, Admin, Analyst, Viewer)
  • Account managers: one user, multiple client organizations with tenant switcher
  • Two-factor authentication and mandatory password policy
  • Admin audit log; rate limiting and signed campaign tokens

How it works

  1. 01

    Design your program

    Start from a template or AI draft; configure logic, locales, and branding.

  2. 02

    Distribute with control

    Launch email campaigns or public links; track channel and recipient attribution.

  3. 03

    Analyze with confidence

    Dashboard pinned metrics, rich exports, and AI-generated study synopsis.

Enterprise

Enterprise-ready from the first deployment

Platform & operations

  • Multi-tenant SaaS with row-level data isolation
  • Account managers with memberships across client tenants and a unified switcher
  • High-availability architecture (99.9%+ public SLA design target)
  • GDPR-conscious data handling posture
  • Urdu and multi-locale respondent support for global fieldwork

Trust & security

  • HTTPS for all platform traffic; tenant data encrypted at rest in managed Postgres
  • Compliance foundations for security reviews — append-only audit logs, RBAC, and export controls
  • Two-factor authentication and mandatory password change on first login
  • Rate limiting and signed tokens on public survey and campaign endpoints

AI Insights

AI that accelerates research — not replaces it

Survey draft generation

Describe your study; get a structured draft to refine in the builder.

Study synopsis

Prompt-driven executive summaries from response data.

Open-text analysis

Sentiment and theme extraction on verbatims.

Production-scale jobs

Async job model suitable for enterprise workloads.

Frequently asked questions

FAQ

Talk to our enterprise team

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